Yesterday, in the midst of an all-around brutal day, I started getting emails from Microsoft regarding my account. I ended up getting 5 emails in total, detailing various attempts to verify and change the password associated with my account. The problem is that I don't have a Microsoft account; it looks like someone created an account with my email address and was now attempting to access it.
So I called Microsoft, assuming that once I explained the situation they could either remove my email from the account or just delete it since it was created under false pretenses. I ended up spending over two and a half hours on the phone with them, with at least an hour of that time being spent waiting on hold. I got no help whatsoever; as a matter of fact, it took 2 hours and 3 different people for me to get someone that was even able to comprehend the issue. They couldn't seem to get past the idea that I didn't create the account, so I didn't have the information needed to reset the password and delete the account myself.
At this point it should be noted that I was asked for my name (Seth) at the start of the call. Once I finally got someone that understood the problem, she looked up the account to see if there was anything that could be done on their end. To confirm that the account was not mine, and in the interest of resolving the issue, she asked "Seth, is your full name Yolanda?"
No, it is not.
